Month: August 2018

Here at Gowing Law Solicitors we have a new opening for a New Claims Manager (Salary to be confirmed)

Must have previous experience.

Hours are Monday – Thursday:10:30 – 18:30, Friday:09:30 – 17:30

Performance Management:

• To manage a team of up to 12 Administrators in a timely and pro-active manner to deliver excellent client care from initial contact through to file allocation to include tasks beyond this point also as presented and maintain an excellent client relationship to ensure maximum client retention and satisfaction measures are met.
• To meet team conversion targets against leads presented including pending claims.
• To track and report on weekly retention by Administrator and Introducer.
• To ensure DPA and compliance measures are adhered to at all times.
• Complete supervisor tasks as delivered through case management system.
• Conduct training to ensure Administrators are able to carry out their daily tasks.
• Monitor and manage abandoned calls.
• Early identification and escalation of any issues including introducer or process and proposed remedial actions.
• Management of Team Task Pad.
• Operational point of contact for day to day escalations from sign up agents.
• Monitoring of ATE applications, exception reporting and early identification of process issues and remedial actions.
• Review and management of team inactive cases (30 days plus)
• Monitoring of ID enquiries, exception reporting and early identification of process issues and remedial actions.
• Monitoring of MID and CRIF searches.
• Manage performance within the team and addressing under performance in accordance with the company Performance Improvement Plan Policy.
• Ensure all new cases are set up on Proclaim with efficiency and accuracy.
• To Ensure all MI is updated and accurate.
• Ensure all efforts are made to obtain full information including insurer calls were required.

People Management: 

• Lead, manage and develop the team to deliver results through coaching and mentoring, generate a vibrant positive team oriented culture focused on delivering outstanding customer service.
• Ensure Attendance and Punctuality levels are maintained on the team and addressed where issues arise. Return to Works will be completed on each member of the team when they take unauthorised absences in accordance with the Attendance Management Policy.
• Conduct and document Quarterly reviews with all Administrators, achievements and shortfalls will be addressed and plans implemented where improvements are needed. Any concerns should be highlighted to senior management.
• Monthly Probation Reviews will be completed on all new members of staff for a period of 6 months and any concerns highlighted to senior management.
• In conjunction with senior management recruitment, selection and induction activities.
• Undertake call monitoring in order to identify training needs and to audit the quality of customer service. Feedback to be given in the week that the call is monitored and signed of by both parties.   The outcome of the call monitoring should also be documented in the individuals quarterly review.
• Provide technical guidance to Administrators to assist with more complex cases.
• Ensure effective communication and engagement across the team.
• Ensure all people management policies and procedures are adopted in conjunction with senior management.
• Ensure all scripting is adhered to.
• Ensure all members of the team adhere to the Clear Desk Policy.

Main Duties of New Claims Manager:

To ensure the following:-

• An excellent level of client care throughout;
• All SLAs (internal and external) are met.
• All Administrators within the Team communicate with their clients in a clear, concise and courteous manner avoiding legal jargon where possible.
• All Administrators within the Team proactively progress all cases by use of the case management system, ensuring in the process the accuracy of the data stored in the background.
• That all Administrators within the team escalate any risks, complications or areas of uncertainty.
• All Administrators within the Team escalate any client concerns or complaints.
• To review and approve any rejected cases.
• That all fee earners contact clients by telephone and maintain regular
• To demonstrate an ability to work to deadlines and be self sufficient.
• Be able to achieve all financial and administrative targets on a daily/weekly/monthly basis.
• Demonstrate a flexible approach to work, including hours of working.
• All Administrators demonstrate an ability to work effectively as part of a team, while maintaining responsibility for their own tasks.
• Compliance with Lexcel and/or client service standards, client care and protocols.
• Effective planning, organisation and decision making skills and work to deadlines and time limits.
• To deal with any client complaints raised within the Team.
• To make and take inbound and outbound calls.

To apply as our New Claims Manager, please send your CV to paris.leigh@gowinglaw.co.uk or contact us through our contact page.

Pedestrian Accidents

A pensioner suffered serious injuries after being hit by a car in Southport town centre.

Two children were also injured in the crash, which involved a Skoda Fabia hitting a parked car and pedestrians. The pensioner, a woman in her 70s, was taken to hospital in an ambulance, while the children were treated for minor injuries.

An officer at the scene commented ‘This collision occurred on a busy, sunny Saturday afternoon in a packed town centre. Two children and two adult females sustained injuries, but it is only by sheer chance that more people were not hurt in this incident’.

Have you been the victim of similar pedestrian accidents?

Has this incident affected you physically or mentally? If so, At Gowing Law Solicitors our goal is to handle your case quickly and efficiently, so you can get the funds you need to rebuild your life. Fill out the contact form and we’ll contact you shortly to set up a consultation. You can also call us at 0161 808 8888 to talk to one of the Team today.

To learn more about pedestrian accidents, make sure to check out Gowing Law’s blog page. We update it with brand new content.

What is Medical Negligence?

Negligence is the breach of a legal duty of care owed to one person by another which results in damage being caused to that person. Clinical negligence (often called medical negligence) is concerned with claims against doctors and other healthcare professionals and their employers.

How long do I have to make my claim?

Precise time limits for starting medical negligence claims are laid out in legislation, albeit with a few exceptions being allowed. In simple terms, you have three years in which to make a claim, counted from the date upon which you first became aware that you had suffered injury as a result of medical negligence.

What is a delay in treatment?

A delay in treatment is when a patient does not get a treatment – whether it be a medication, lab test, physical therapy treatment, or any kind of treatment – that had been ordered for them in the time frame in which it was supposed to be delivered.

Have you suffered medical negligence? If so, Gowing Law are here to help.

At Gowing Law Solicitors, our goal is to handle your case quickly and efficiently. That way you can get the funds you need to rebuild your life. Fill out the contact form and we’ll contact you shortly to set up a consultation. You can also call us at 0161 808 8888 to talk to one of the Team today.

Cosmetic Surgery – Vaginal Mesh Implants

Women have been exposed to unacceptable risks through the use of vaginal mesh surgery, the government has acknowledged for the first time, as fresh evidence has revealed that thousands of women have suffered traumatic complications.

Vaginal Mesh Surgery: Discussions in parliament

In a parliamentary debate on the use of the implants, Jackie Doyle-Price, junior minister at the Department of Health, said it was a “tragedy” that women who had put their trust in the medical establishment had “come out with the most debilitating injuries”.

“These products … should only be used as an extreme measure,” she added. “We should be very concerned by the extent to which these were adopted.”

Previously, the department of health had stated that the benefits of this type of surgery outweighed the risks.

Have you suffered with a vaginal mesh implant? If so, get in touch with us at Gowing Law and we will discuss your claim privately and confidentially.

Gowing Law Solicitors can help you with your claim

At Gowing Law Solicitors our goal is to handle your case quickly and efficiently, so you can get the funds you need to rebuild your life. Fill out the contact form and we’ll contact you shortly to set up a consultation. You can also call us at 0161 808 8888 to talk to one of the Team today.

Hair Damage:  Colouring Treatments

Chemical damage to the hair causing the hair to be dry, brittle and snap can be caused by numerous reasons. These include the product being mixed incorrectly, the product being left on for too long or the hair not being suitable for the application product. The hairdresser should, if they are in doubt, perform a strand/skin test to see if the product is suitable prior to the application of the product. This test should be carried out 24 hours prior to the treatment taking place.

Hair Damage caused by application of Bleach

Numerous applications of bleach can cause hair damage and hair loss and in some cases baldness can occur. This can be due to the bleach being left on for an excessive period if time or if the solution has been mixed incorrectly. Strand tests/skin tests should be carried out to check the customer’s hair prior to application of the product.

Allergic reaction to hair products causing burns to scalp and hair loss.

In some cases, chemicals in the products can react with the customer’s skin or hair, causing an allergic reaction. This can result in an allergic reaction to the product and can cause hair loss also. A skin patch can deduct if a person has a pre-existing allergy to the product they attend to apply.

Dip Dye Procedures

Where the ends of the hair are bleached to lighten the hair and the desired colour applied to the ends of the hair. If the bleach is left on too long, the hair can become dry, brittle and be chemically damaged. As the bleach is not applied directly to the scalp, no patch is necessary. However, bleach is used for this procedure and if the product comes in contact with the skin, this can be extremely harmful.

Do you think you have a hair damage claim? If so, Gowing Law are here to help.

At Gowing Law Solicitors our goal is to handle your case quickly and efficiently. That way you can get the funds you need to rebuild your life. Fill out the contact form and we’ll contact you shortly to set up a consultation. You can also call us at 0161 808 8888 to talk to one of the Team today.