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 Beauty treatment compensation can protect you from any injuries you may have received whilst undergoing cosmetic treatments. This could be in nail salons, tanning salons, make-up parlours or a massage parlour. On the 13th July 2020, the UK allowed nail salons and beauty parlours to re-open after the lockdown. New safety measures are in place to help protect people from catching and spreading Covid-19, however accidents can still happen. That’s why it’s important to know precisely what you can claim compensation for if you are the victim of an injury or some form of “loss”. That way, when you reach out to a solicitor for legal guidance, they can let you know an estimated pay-out amount.

Gowing Law Solicitors are here to help you if you do suffer from a beauty treatment injury. Make sure to check out our beauty treatment page for more information:

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What safety procedures should be in place at a salon?

If we are thinking about Covid-19, some of the main safety procedures in place should include:

  • PPE (i.e. Facemasks)
  • Screens and socially distanced work stations
  • Socially distanced queues
  • Clean and germ free surfaces

Whether you are going to a hairdresser’s or a cosmetic salon, remember to follow Government social distancing advice in order to protect yourself and the others around you. However, outside of Covid-19, a beauty salon should also have trained staff who know how to take care of their clients and provide them with treatments that are safe and effective. However, this is not always the case.

Did you know that whilst the beauty treatment industry does have a turnover of £6 billion a year, the amount of negligence claims against different salons have also been growing? These claims could have occurred due to one of the following:

beauty injuries infographic

As you can see from our infographic, there are a lot of hazards when it comes to salons that you need to be aware of. It is the duty of the employees of the salon to keep you safe. This is known as a “duty of care.” When you step into the property of a business, they must look after you and make sure that you do not get hurt due to their services. If you do, and it was no fault of your own, this could mean they are liable. This means that you could be due compensation that can help you recover.

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How do I protect myself from Covid-19 in a salon?

If you are going out in public, including going to work or shopping, you may be wondering what kind of safety precautions you can take to stop the spread of Covid-19. This is a great move, as if you do end up in an accident, you can prove that you took precautions to try and lessen the risk. Therefore, you are not liable for catching Covid-19 from a specific salon or cosmetic business.

You may want to consider:

  • Wearing a mask at all times.
  • Carrying hand gels or wipes to stop the transfer of germs.
  • Avoiding touching surfaces with your bare hands.
  • Keeping a social distance from other customers of 2 metres.
  • Staying at a reasonable distance from any beauty technicians.
  • Using electronic payments instead of physical money.

How do I know that I am not liable for my accident?

Liability for an accident falls on the party that caused the injury in the first place. So, for instance, if you went to a hairdressing appointment and it went wrong, you were not the one that put the bleach on your hair. Your hairdresser did it and they did not test you to see if it would cause you any problems. That means they are “at fault” for your accident. Have a look at our example below if you are still have any queries about whether or not you could make a claim:

Case study of a nail salon

As you can see from our example, Ruby was not asked about if she was allergic to any products. She was also not required to sign a consent form to prove that she understood the risks of her treatment. That meant that she had no knowledge of what was being put on her nails. There was no way that she could have been aware that her skin would react unless there had been a warning in advance.

Has anything similar happened to you when you had a beauty appointment?

Your technician should show you the products they intend to use in advance. That way you can understand the products in them and know if any of them could cause you any potential harm. They may have also tried to a patch test on you, where a certain product is tested on a patch of skin. That way if a product reacted negatively, it would only affect a small area of the skin. It could then be avoided in the future whenever you came back for a treatment.

If you went through these precautions and still demanded service, a negative reaction to a product or an injury would be your own fault. That would mean that you are liable for your own injuries. A salon can only do so much to product you if you agree to the risks before treatment happens.

What to do if you have been injured at a salon?

One of the things you need to think about is your own safety. Consider how bad your injury actually is. If it requires medical assistance, for it may be a bad burn or chemical injury, then you should go to hospital or ask if anyone has had medical training in the salon. You should also ask for your injury to be recorded in the salon’s work accident book. That way you can prove it happened. Just make sure that you have a copy of it for yourself. The salon is legally required to give you one.

So, now that you have registered the injury/accident you will have to start looking for evidence to prove that you were not at fault for your injury. The more evidence you have, the more likely it is that you will have a stronger claim.

Evidence may include:

  • Photographs of the environment, your injuries and the products used
  • Videos of the environment, your injuries and the products used
  • Witness statements
  • Police reports
  • Medical reports
  • Diary record
  • CCTV footage

Make sure to keep this evidence filed away so that you can provide it to your solicitor for your case. You should also take care to write down in detail any information about communications you have had with the other party’s insurance firm, medical/rehabilitation firms or any other firm that could have a connection with your accident. That way, if the other party makes a settlement agreement with you, you will always be prepared to speak with your solicitor. You can also make notes made about the agreement.

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Special Damages & Beauty Treatment Compensation

If you have suffered from any type of physical injury then it is likely that this will fall under ”general damages”. However, if your injury has made you suffer more than physical damages, then these are known as “special damages.”. For instance, if you beauty treatment has caused such a bad injury that you cannot go to work, that means you have incurred financial losses. You may have also damaged some of your property in the salon due to the negligence of the staff. Worse still, if a staff member has been violent or aggressive towards you then it is likely that you have incurred emotional damages.

These additional damages can add up to give you a larger compensation claim. Make sure to keep a note of them and try and include any witnesses that may have seen how your suffering increased. For instance, you could have a worse quality of life if you feel bad about your appearance. You may avoid being seen in public if you are embarrassed about your appearance. You may have even paid for clothing to hide the injury.

Make detailed notes about each of these losses and present them to your solicitor. They can calculate whether these additional losses will add to your compensation claim.

Employees & Beauty Treatment Compensation

Now, not all paying customers make compensation claims in nail salons. Instead, an employee of the company may want compensation. The employer of any of the beauticians in the store may be taking unnecessary health risks or not be providing safe working conditions for workers to do the best job they possibly can. However, instead of this being beauty treatment compensation, this would fall under a work accident compensation claim. Make sure to check out our blogs on accident at work compensation. They should give you some assistance on how to move forward with your claim:

Keep in mind that employees can experience the exact same thing as injured customers. Make sure to document your injury in the work book. Then you can collect evidence and prepare for your case.

Gowing Law Solicitors can help you with your beauty treatment compensation claim

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Here at Gowing Law, we understand that it can be devastating to have your beauty affected by any sort of accident. It can leave you feeling unconfident about your appearance and may even make you feel less inclined to go outside and enjoy yourself. You should not take on this sort of claim on your own. Instead, Gowing Law Solicitors is here to make sure that you get the compensation that you deserve. As experienced professionals, our lawyers are happy to give you free advice and consultations. These can be done remotely to make sure you are safe during the pandemic. Video calls and phone calls can easily keep you in contact with your solicitor.

If you decide to work with us, we can offer you our services on a “no win-no fee” basis. That means even if we do not win your case, you will not need to pay any fees. Just remember, you may need to put your claim in quickly. The UK court system already has a back up due to the pandemic. That means that you may have to wait longer than you would like to when pursuing a claim.

Contact Gowing Law Solicitors today by calling 0800 041 8350, emailing or by using our direct messenger located on our contact page. One of our team members will get in touch as quickly as possible to answer any additional questions you may have about your claim. They will then help you set up an appointment to get you in touch with one of our specialists.

Want to read more about beauty treatment laws?

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If you have a beauty treatment compensation claim, you may want to read similar blogs. That way you can keep up with the latest UK laws about what you could be owed. Gowing Law’s blog contains detailed articles about a range of topics. This includes personal injury claims, accident at work claims, cosmetic injury claims and financial mis-selling claims. Reading our blogs can help you get up to speed with the basics of your claim. By the time you speak to one of our solicitors, you will already know what you can claim for!

We update our blog every week, so make sure to keep an eye on it to see our latest articles. You can also write in to to let us know what topic you would like to read about. We also have a weekly newsletter that covers similar themes. We can sign you up to it. Just let us know!

We look forward to hearing from you in our next blog. Happy reading.

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Gowing Law are a professional law firm that specialises in the personal injury sector of the industry. Gowing Law are Authorised and regulated by the Solicitors Regulation Authority (SRA).

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Gowing Law is law firm based in Manchester but offer their legal services nationwide. We specialise in the personal injury claims and our team of solicitors have the experience and expertise needed to handle your case and help you through the claims process.

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